Refund / Cancellation Policies and Procedures

Nothing on the following page alters your statutory rights or the rights and responsibilities detailed in our Terms and Conditions. This page is intended to outline our informal procedures - which are often in excess of those statutory rights.
​Last updated: 1 June 2021

If you have questions about our Refund and Cancellation Policies & Procedures, please email hello@theawesomeukuleleacademy.com

The Awesome Ukulele Workshop
You may request a refund for the LIVE Ukulele Workshop for Beginners and the VIP version up to the 9am GMT/BST on the day following the first day of LIVE training. You can request a refund by emailing us at hello@theawesomeukuleleacademy.com

The Awesome Accelerator Programme
We have a 14 day Money Back Guarantee for any reason. Students must email us within the 14 day window from the day the enrolment/registration closes at hello@theawesomeukuleleacademy.com. If you are unsure about the cut-off for the 14 day window, please email us.

The Accelerator Programme is NOT a membership nor a subscription and therefore cannot be cancelled. If you have not requested a refund within the 14 days, you do not qualify for a refund and will be under obligation to fulfil payment for your programme.

Refusal to pay for your programme installment fee after the guarantee period has passed, with no explanation as to your circumstances, will result in your Accelerator programme access being removed. We will also remove your access to the Private Facebook group. We have the right to file a small claims case against you.

The Awesome Ukulele Play-Gound (‘The Play-Ground’)
The PLAY-GROUND is a membership and therefore, members can cancel their subscription for any reason within their account.

Currently, with THE PLAY-GROUND there is no refund policy for monthly payments. A student can cancel THE PLAY-GROUND at any point and they will have access until the end of the month that they have most recently paid for. Meaning, if your membership renews on the 1st of February 2022 and you cancel on the 5th of February 2022 or you cancel on the 16th of February 2022, you have access until the end of February.

When you cancel your membership, you will be removed from the THE PLAY-GROUND Facebook group and also from any course material associated with THE PLAY-GROUND and will no longer be able to access the LIVES.

Testimonials

STUDENTS SAY THE NICEST THINGS

Sarah Bedward recommends The Awesome Ukulele Academy
21 September 2021 · Shared with Public
Joining the academy and learning to play has been so much fun. Smashing ‘community’ feel, really friendly and supportive. Seeing progress in myself which is great. No matter how awful my playing sounds, it just makes me smile such a diversion from the stresses of life. I pick up my uke and everything feels wonderful and tensions just lift. I joined after the death of my father - it’s simply been my salvation. Many of the songs have been ones he loved and this in itself has helped me with my grief. I can’t thank you enough.
Zoe Grace Cozens recommends The Awesome Ukulele Academy
12 October 2021 · Shared with Public
Matt is very accessible as a teacher, fun, focused and so encouraging. He leaves no one behind! I am really looking forward to learning even more ukulele having got into the practice of daily playing and confidence that nothing ukulele is beyond my reach. Thank you, Matt.
Cheryl Hutchinson recommends The Awesome Ukulele Academy
12 October 2021 · Shared with Public
I had so much fun. I was apprehensive about attempting to learn Ukulele as I had unsuccessfully tried guitar years ago. Matt made it so easy.
Matt's teaching methods are fun and make learning Ukulele so simple. It seems almost magical.
Matt's singing is a bonus.
I have a Family Day Care. Yesterday I played Sad Little Bunny for the children. They had their toy Ukuleles and played along as we sang. One 2 year old gave his mum a concert at pickup time.
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